Help Centre
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FAQs
Product
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Stationery
Message Copy
Bespoke
Pricing & Payments
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Delivery & Timings
About Inkpact
DEMOS
How To Videos
CASE STUDIES
HOW TO GUIDES
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Help Centre
FAQs
FAQs
Product
Recipients
Stationery
Message Copy
Bespoke
Pricing & Payments
GDPR & Data Security
Delivery & Timings
About Inkpact
DEMOS
How To Videos
CASE STUDIES
HOW TO GUIDES
FAQs
Here you find Inkpact FAQs. Inkpact FAQs provides you with step-by-step videos, articles, and contents to make your first campaign great.
Product
How does it work?
Are the notes actually written by humans?
What is the difference between Frequent and Single campaigns?
How do I start sending handwritten notes?
What integrations and automations are available?
Can I invite my team to collaborate on the campaign?
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Recipients
How do I upload my recipients?
How can I personalise the message for each recipient?
Is there a minimum order quantity?
I’ve uploaded my contact list, can I edit it?
Stationery
What do the 3 handwriting styles look like?
Are the cards actually handwritten?
Are the cards FSC certified?
What is the quality of the cards?
How do I brand and customise my stationery?
What is the quality of the stationery used?
Can I tweak my stationery design once it's already uploaded?
I’m looking for something more bespoke, is this possible?
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Message Copy
Who writes the letters?
Are there different handwriting styles to choose from?
What are the word counts for each stationery size?
Can we edit a saved template before we purchase the campaign?
I made an error in my message copy, can I change it?
Can every message be 100% different?
Can I include emojis?
Does Inkpact compose the message to my customers?
Will the copy be spell checked before writing?
Can you write in different languages?
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Bespoke
Can I send you my own stationery for the Scribe Tribe to handwrite on?
Can I add gifts, or sales collateral to the notes?
Pricing & Payments
What is included in the price per unit?
What are the benefits of subscription?
Are there discounts available for large orders?
Enterprise Contracting sounds interesting, how can I benefit from this?
What are the accepted payment methods?
How do I get my invoices?
What are credits?
What happens if I don’t use all my credits?
How long do credits last?
How do credits make things easier for teams?
What happens when my credits run out?
How do I cancel my subscription?
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GDPR & Data Security
Do you automatically delete customer data after a certain amount of time?
How can I delete recipient data?
Where is my data stored?
Can I export my campaign data?
How do we make sure the campaign is GDPR compliant?
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Delivery & Timings
When is the deadline to order to make sure they arrive by Christmas?
What is the turnaround time from purchasing a campaign to delivery?
How do you ensure the quality of each letter?
Do you post internationally?
How long does delivery take from post-date?
Can letters be sent to me instead of posting directly to recipients?
My recipient said they didn’t get their mail.
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About Inkpact
What do Inkpact do?
What can I use Inkpact for?
Who is behind Inkpact?
Who is Inkpact for?
Isn’t direct mail a thing of the past?
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