Help Centre

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Help Centre

FAQs

FAQs

Here you find Inkpact FAQs. Inkpact FAQs provides you with step-by-step videos, articles, and contents to make your first campaign great.

Product

How does it work?

Are the notes actually written by humans?

What is the difference between Frequent and Single campaigns?

How do I start sending handwritten notes?

What integrations and automations are available?

Can I invite my team to collaborate on the campaign?

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Recipients

How do I upload my recipients?

How can I personalise the message for each recipient?

Is there a minimum order quantity?

I’ve uploaded my contact list, can I edit it?

Stationery

What do the 3 handwriting styles look like?

Are the cards actually handwritten?

Are the cards FSC certified?

What is the quality of the cards?

How do I brand and customise my stationery?

What is the quality of the stationery used?

Can I tweak my stationery design once it's already uploaded?

I’m looking for something more bespoke, is this possible?

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Message Copy

Who writes the letters?

Are there different handwriting styles to choose from?

What are the word counts for each stationery size?

Can we edit a saved template before we purchase the campaign?

I made an error in my message copy, can I change it?

Can every message be 100% different?

Can I include emojis?

Does Inkpact compose the message to my customers?

Will the copy be spell checked before writing?

Can you write in different languages?

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Bespoke

Can I send you my own stationery for the Scribe Tribe to handwrite on?

Can I add gifts, or sales collateral to the notes?

Pricing & Payments

What is included in the price per unit?

What are the benefits of subscription?

Are there discounts available for large orders?

Enterprise Contracting sounds interesting, how can I benefit from this?

What are the accepted payment methods?

How do I get my invoices?

What are credits?

What happens if I don’t use all my credits?

How long do credits last?

How do credits make things easier for teams?

What happens when my credits run out?

How do I cancel my subscription?

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Delivery & Timings

When is the deadline to order to make sure they arrive by Christmas?

What is the turnaround time from purchasing a campaign to delivery?

How do you ensure the quality of each letter?

Do you post internationally?

How long does delivery take from post-date?

Can letters be sent to me instead of posting directly to recipients?

My recipient said they didn’t get their mail.

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About Inkpact

What do Inkpact do?

What can I use Inkpact for?

Who is behind Inkpact?

Who is Inkpact for?

Isn’t direct mail a thing of the past?

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